Privacy Policy
Serpent Pages ("we", "our", or "us") is committed to protecting the privacy of visitors to our online platform. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you access or use our services, including custom website design, e-commerce solutions, UI/UX design, CMS integration, SEO, responsive web development, website maintenance, digital marketing strategy, mobile application integration, and brand identity development.
By using our online platform, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
Information You Provide Directly to Us:
- Contact Information: When you inquire about our services, register for an account, or subscribe to our newsletters, we may collect personal identifiers such as your name, email address, phone number, and company details.
- Project Details: For our digital design and web development services, you may provide us with information related to your project requirements, business objectives, content for your website, and access credentials for third-party services relevant to the project (e.g., hosting providers, CMS platforms).
- Communications: Records of any correspondence or communication with us, including emails, chat transcripts, and phone calls.
Information We Collect Automatically:
- Usage Data: We automatically collect information about how you access and use our online platform, which may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand user behavior and improve our service.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our online platform and hold certain information. These technologies are used to enhance your experience, analyze trends, administer the platform, and gather demographic information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain Services: To deliver our digital design and web development services, process your requests, and manage your account.
- To Improve Our Online Platform: To understand how our online platform is used, detect and resolve technical issues, and develop new features and offerings.
- To Communicate With You: To respond to your inquiries, provide customer support, send important updates, and deliver promotional materials related to our services, where you have consented.
- For Marketing and Promotion: To tailor our marketing efforts, display relevant advertisements, and inform you about other services we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
- For Security and Fraud Prevention: To protect the security and integrity of our online platform and to detect and prevent fraudulent or unauthorized activities.
- For Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information in the following situations:
- Service Providers: We may engage third-party companies and individuals to facilitate our services, perform service-related tasks, or assist us in analyzing how our online platform is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Serpent Pages is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.
4. International Data Transfers
As a company based in Singapore, your information, including personal data, may be processed and maintained on computer systems located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
5. Data Security
The security of your personal data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or otherwise to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
7. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure ( "Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
8. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 18 Cross Street, Floor 14, Unit #14-06, Singapore, Central Region, 048423, Singapore